Contact Us

We're real people! For questions about our products or your order, please call us the shop at (802) 863-4475 during our open hours (EST), or email us 24/7:


Our address:

Old Spokes Home

322 North Winooski Ave.

Burlington, VT 05401


Our hours:

Sunday 12pm - 5pm

Monday 10am - 7pm

Tuesday 10am - 6pm

Wednesday 10am - 6pm

Thursday 10am - 7pm

Friday 10am - 6pm

Saturday 10am - 6pm


Our website

Our Facebook

Our Instagram

1 FAQs
1.1 Who do I get in touch with about my order?

Tom is our fulfillment guru as well as our buyer, so whether your question is about the product you're buying or the process of ordering it, he's your guy.


You can contact him by calling the shop during our open hours (802-863-4475) or emailing him anytime at

1.2 What is Old Spokes Home's return and exchange policy?

Our online customers have ​30 ​calendar days to return an item from the date it is received.

Returns are free in the United States. We will email you a shipping label.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Exchanges for items in sizes are free. We will email you a shipping label.

Email us about your specific return or exchange:

1.3 Who do I contact about my purchase?

For questions about orders, product availability, fulfillment, shipping, returns, and exchanges, please email

For general inquiries about Old Spokes Home, feel free to email us at, or call us at the shop during our open hours. See our current hours and phone numner on

1.4 Where are you located?

Old Spokes Home is a brick-and-mortor bike shop located in Burlington, Vermont, USA. We've been selling new and used bikes and providing service to our community since 2000.

Contact us
* Required fields